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Frequently Asked Questions


A water softener is composed of a mineral tank and a backflush
tank. It collects hardness minerals within its conditioning tank and
from time to time flushes them away to drain. Ion exchangers
(usually resin beads in today’s water softeners) are used for water
softening. When water runs through an ion exchanger, the
exchanger replaces the calcium and magnesium ions in the water
with other ions such as sodium or potassium. The result of our
advanced water softener technology is healthier, smoother water
for you and your family, while still maintaining an efficient flow rate.

Why does my system need maintenance?

In order to continue to filter your water as expected, it is important to have regular maintenance. Having regular maintenance ensures your system will continue to provide you with top quality water.

What kind of salt should I be using?

Any brand of extra coarse water softener salt or pellet type water softener salt.


So, is a water softener worth it? Here are just a few of the benefits
of using a water softener system in your home:

  • Clearly refreshing® water
    Eliminates objectionable tastes & odors
    Water-using appliances last longer
    Dishes are cleaner
    Skin and hair are soft and silky
    Food & beverages taste better
    Save time on house cleaning
    Save money on soap, detergents and grooming products

Can I do the maintenance myself?

The maintenance requires special materials and tools. If you want to do the maintenance yourself, you are welcome to do so. To maintain the warranty on your system, we recommend you go through your local Authorized Dealer to ensure everything is done correctly.

How often do I need to add salt to the brine tank?

Check the brine tank every month to month and a half. Add one bag of salt as needed to keep the tank at least half full.

Actualización de COVID-19 de H2o Prime International.

En H2O principal Internacional estamos comprometidos a brindarles el mejor servicio, sin interrupción, 
durante el tiempo que sea necesario, durante esta crisis de salud sin precedentes. En el futuro, 
esperamos estar operando a plena capacidad, sin dejar de proteger a nuestros empleados, nuestros 
clientes y nuestra comunidad. Como especialistas del agua, todos somos partes de los servicios básicos y 
esenciales involucrados en mantener el agua potable del Estado segura y disponible para todos. 
Algunas de las medidas que hemos tomado para mantener a nuestros clientes, miembros de nuestro 
equipo y a la comunidad sanos y seguros son los siguientes: 
Protocolos extras de salud y seguridad. 
*Practicamos el distanciamiento social a 6 pies de distancia. 
*limpieza y esterilización de nuestros equipos es instalaciones. 
*Utilización de tapabocas, cara escudo , guantes y protectores para los zapatos. 
*Utilización de la gente antibacteriano y practica de lavado de manos constante. 
A medida que la situación progrese, continuaremos manteniéndolos actualizados. 
Si tiene alguna duda o inquietud no dude en comunicarse con nosotros al (770) 873-0248. 
Mientras tanto, que todos estén sanos y salvos. 

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